Privacy Policy

Thomas Henry Made Inc. (“Thomas Henry”) is committed to protecting the privacy of its client’s personal information. Consequently, Thomas Henry has developed policies and procedures to ensure compliance with privacy legislation currently in force in Canada. The purpose of this privacy policy is to outline the steps Thomas Henry takes to keep your personal information confidential, to inform you about the manner in which Thomas Henry collects, uses and discloses your personal information, and to provide contact information in the event you have any questions regarding Thomas Henry’s personal information protection practices.

Type of Information Collected.

The information that Thomas Henry collects may include each of the following:

  • your contact information (including name, social media handle(s), postal and e-mail address and phone number);
  • demographic information (including age, date of birth and gender);
  • shopping behavior and preferences, that you provide to Thomas Henry that are relevant to advising you on your custom suit and shirt purchases;
  • your custom suit and shirt purchase history;
  • shipping information (including the shipping address and phone number);
  • your customized suit and shirt pattern and fit information;
  • username and password for an account you may establish on Thomas Henry’s websites;
  • information you provide by interacting with Thomas Henry through social media, including photographs;
  • contact information of friends, colleagues or others you suggest that Thomas Henry contact; and
  • other details that you may submit to Thomas Henry or that may be included in the information provided to us by third parties.

Thomas Henry does not store your debit or credit card information. All debit or credit card information that you provide to Thomas Henry when you make a purchase is used only by third-party processors. See “Third-Party Payment Processors” below.

Uses for Which Information is Collected

Thomas Henry collects your personal information to:

  • contact you to book an appointment in Toronto, New York City or as you may otherwise agree;
  • take or verify instructions from you with respect to your custom suit and shirt purchase;
  • better understand your personal preferences with respect to custom, made-to-measure or bespoke suits and shirts, ensure Thomas Henry can properly advise you in your purchase, and follow-up to ensure that you are satisfied with your purchase;
  • maintain your customized pattern, so that you can re-order suits and shirts in the future without needing to be re-fitted;
  • keep you informed about products, services, events and promotional opportunities that Thomas Henry reasonably believes may be of interest to you;
  • maintain a record of your made-to-measure suit and shirt purchases;
  • register an account on Thomas Henry’s websites, and manage and maintain your account from time to time;
  • process, validate, confirm, verify, deliver and track your purchases (including by processing payment card transactions, arranging shipping and handling returns and refunds, and contacting you about your orders);
  • respond to your questions and comments and provide customer support; enable you to communicate with Thomas Henry through our websites, social networks and other interactive media;
  • publish your testimonials about Thomas Henry, including on our websites and on social networks;
  • manage your participation in Thomas Henry related events and promotions;
  • custom tailor Thomas Henry’s products and services to suit your personal interests and the manner in which visitors use Thomas Henry’s sites, applications and social media;
  • operate, evaluate and improve Thomas Henry’s business and the products and services that Thomas Henry offers;
  • analyze and enhance Thomas Henry’s marketing communications and strategies (including by identifying when e-mails sent to you have been received and read);
  • analyze trends and statistics regarding visitors’ use of Thomas Henry’s websites, mobile applications and social media;
  • protect against and prevent fraud, unauthorized transactions, claims and other liabilities;
  • enforce the terms and conditions for use of Thomas Henry’s websites; and
  • comply with applicable legal requirements.

How Thomas Henry Protects Your Privacy

Thomas Henry is committed to ensuring that your personal information is kept secure. Thomas Henry keeps all personal information collected about you strictly confidential. Thomas Henry uses administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information Thomas Henry has about you. Access to your personal information is strictly limited to a need-to-know basis.

Us of Cookies

Thomas Henry may use cookies to track your preferences and activities on Thomas Henry’s websites. Cookies are small data files transferred to your computer’s hard drive by a website. They keep a record of your preferences making your subsequent visits to Thomas Henry’s websites more efficient. Cookies may store a variety of information, including the number of times that you access Thomas Henry’s websites, registration information and the number of times that you view a particular page or other item on Thomas Henry’s websites.

Online Advertising

Thomas Henry may collect information about your online activities to provide advertising about products and services tailored to your individual interests. You may see certain ads on this and other sites because Thomas Henry may, from time to time, participate in advertising networks. Advertising networks allow Thomas Henry to target our advertising to users through demographic, behavioral and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other methods. The networks use this information to show you advertisements for Thomas Henry and our business partners that are tailored to your individual interests.

The information Thomas Henry’s advertising network vendors may collect include information about your visits to websites that participate in the vendors‘ advertising networks, including the pages or advertisements you have viewed, and the actions you take on the sites. This data collection and advertising targeting take place both on Thomas Henry’s websites and on third-party websites that participate in the advertising networks. This process also helps Thomas Henry track the effectiveness of our marketing efforts.

Marketing Emails

You may choose not to receive marketing e-mail communications from Thomas Henry by clicking on the unsubscribe link in the marketing e-mails or by adjusting your e-mail preferences using an online account you may establish, from time-to-time on our websites.

Third-Party Payment Processors

When you make a purchase from Thomas Henry, we use a third-party processor to process your debit or purchases. To make this possible, your name, address, email, phone number and your debit or credit card’s type, number, expiration date and CVC number, as applicable, and your order total (collectively referred to as your “Billing Information”) will be shared via encrypted means with this third-party payment processor for the sole purpose of completing your order. Please note that your Billing Information is transmitted via encrypted means to Thomas Henry’s third-party processor and stored by such third-party processor and not Thomas Henry. The third-party processor’s privacy policy will apply to the information you provide on the third-party processor’s website. You hereby acknowledge and agree that Thomas Henry is not affiliated in any way with the third-party processor and that Thomas Henry has no responsibility or liability for the services provided by such third-party processor or for the third-party processor’s acts or omissions.

The Disclosure of Personal Information

Thomas Henry will not sell or disclose to third-parties any personal information we collect, except as described herein or as you otherwise consent. In the normal course of business, Thomas Henry may disclose certain information to service providers and suppliers. Each of Thomas Henry’s service providers and suppliers shall be contractually bound to protect the confidentiality of client information and may only use such information for the purposes of performing services on Thomas Henry’s behalf. You can withdraw your consent at any time by contacting Thomas Henry in the manner set out below. Thomas Henry may also be required to provide your personal information to governmental authorities as required by applicable law.

Retention

Thomas Henry will keep your personal information only for as long as it remains necessary or relevant for the purposes set out in this privacy policy or as required by law.

Updates to Privacy Policy

This privacy policy may be updated from time to time. If at any point Thomas Henry decides to use personal information in a manner different from that stated at the time it was collected, users will have a choice as to whether or not Thomas Henry uses their information in this different manner. Whenever Thomas Henry updates this privacy policy statement, we will change the date on the statement below to indicate that revisions were made. Thomas Henry reserves the right to change this privacy policy at any time.

Withdraw of Consent and Contact Information

You may withdraw your consent to the use of your personal information (excluding purchase history information) in the manner provided herein or at the time of collection at any time, subject to legal obligations and on providing us reasonable notice, by contacting Thomas Henry by phone at (416) 725-4581, by e-mail at privacy@THmade.com or by mail at 366 Adelaide Street West, Toronto ON, M5V 1R9. Please be aware that withdrawing your consent may prevent Thomas Henry from providing you with the communications and services that Thomas Henry currently makes available to you.

Last updated November 1, 2016.